Join Arik Affinity Wings today and earn miles while you fly. 7.6 Onboard services For operational reasons, we cannot make any guarantees about the provision/availability of in-flight entertainment equipment and advertised programmes and computer games, special meals or any particular type of meals or the availability of special in-flight services. If it is required and you fail to reconfirm, we may decide to cancel your onward or return reservations. Neither will we accept liability for cosmetic and/or superficial damage caused to baggage as a result of normal wear and tear during the course of carriage. 15.4.3 We agree to make advance payments, subject to the following conditions, namely: 15.4.3.1 The person receiving payment is a natural person; 15.4.3.2 You are, or the person receiving payment is, entitled to compensation under applicable laws; 15.4.3.3 Payments will be made only in respect of immediate economic needs; 15.4.3.4 The amount of a payment will be proportional to the economic hardship being suffered as a result of the death, wounding or bodily injury, save that, in the case of death, it will not be less than the national currency equivalent of 16,000 SDRs per Passenger; 15.4.3.5 Payment will not be made later than 15 days after the identity of the person entitled to compensation has been established under applicable laws; 15.4.3.6 No person will be entitled to receive a payment if he or she, or the Passenger to whom the payment relates, caused or contributed to the Damage to which the payment relates by his or her negligence; 15.4.3.7 All payments will be made subject to the condition that they will be returned to us on proof that the recipient has ceased to be able to comply at all times with Article 15.4.3.2 or he or she or the Passenger to whom the payment relates, caused or contributed to the Damage to which the payment relates; 15.4.3.8 Payments will be off-set against any subsequent sums payable in respect of our liability under applicable laws; 15.4.3.9 Except for payment of the minimum sum specified in Article 15.4.3.4 in respect of death, a payment will not exceed the maximum damages for which we may be liable to pay the recipient; 15.4.3.10 The making of a payment will not constitute recognition or admission of liability by us; 15.4.3.11 No payment will be made unless the person receiving payment gives us a signed receipt which also acknowledges the applicability of Articles 15.4.3.7, 15.4.3.8 and 15.4.3.10; and 15.4.3.12 Save to the extent in conflict with any applicable law, and subject to payment of the minimum sum specified in Article 15.4.3.4 in the case of death, our decision in relation to the payment amount will be final and binding. 8.3.4 You must not include in Checked Baggage fragile or perishable items, valuable items (including, but not limited to, money, jewelry, precious metals), computers, personal electronic devices, any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities, deeds), or samples. 9.3.5 Denied Boarding compensation will not be paid by us if: 9.3.5.1 Carriage has been denied for reasons beyond our control; or 9.3.5.2 You have refused to undergo a security check or obey lawful instructions given to you by us or on our behalf; or 9.3.5.3 There are any other circumstances which entitle us to refuse to carry you, including, but not limited to applicable law or application of these Conditions of Carriage; or 9.3.5.4 You are traveling free; or 9.3.5.5 You are traveling on a charter flight; or 9.3.5.6 You present yourself with a lost, stolen, fraudulent or otherwise suspicious ticket. Yola . CONTENTS Article 1: What particular expressions mean in these conditions Article 2: When these conditions apply (Applicability) Article 3: Tickets Article 4: Fares, taxes, fees, charges and surcharges Article 5: Reservations Article 6: Check-In and Boarding Article 7: Refusal and limitation of carriage Article 8: Baggage Article 9: Schedules, delays, cancellation of flights and denied boarding Article 10: Refunds Article 11: Unacceptable conduct aboard Aircraft Article 12: Arrangements for additional services Article 13: Administrative Formalities Article 14: Successive Carriers Article 15: Liability for Damage Article 16: Time limits for baggage claims, processing of baggage claims and time limitations on actions for damages Article 17: Other Conditions Article 18: Interpretation Article 1 - What particular expressions mean in these conditions As you read these conditions, please note that: “We”, “us”, “our” and “ourselves” mean Arik Air Limited. Refunds are available prior to travel commencing or on partially used tickets. At your request we will make a provisional reservation for you on the understanding that it will be automatically cancelled by us if you fail to complete the payment procedure and present the receipt issued by the Nominated Bank to us within 48 hours of the issue of the provisional booking. 2.3 Code shares On some services we have arrangements with other carriers known as “code shares”. There is no checked in baggage allowance for infants, only hand baggage will be accepted. FLIGHTS TO Lagos FLIGHTS TO Abuja FLIGHTS TO Port Harcourt FLIGHTS TO Benin City FLIGHTS TO Jos FLIGHTS TO Asaba FLIGHTS TO Kano FLIGHTS TO Ilorin FLIGHTS TO Owerri FLIGHTS TO Yola Major airlines operating similar routes If you have flexible travel plans, check out this selection of … 2.4 Overriding law 2.4.1 These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or laws which apply to your contract of carriage, in which event such Tariffs or applicable laws shall prevail. Dakar, Senegal. Likewise, if a new tax, fee or charge is imposed by government or other authority, even after payment or the date of issue of your Ticket, you will be obliged to pay it. “Force Majeure” means unusual and unforeseeable circumstances beyond your control, the consequences of which could not have been avoided even if all due care had been exercised. It is also the national carrier of Sierra Leone. If you provide us with contact information, we will try to notify you of any such changes. 8.4 Right to refuse carriage 8.4.1 Subject to Articles 8.3.2 and 8.3.3, we or a government agency will refuse to carry as Baggage the items described in Article 8.3, and we may refuse further carriage of any such items upon discovery. However, if you do advise us in advance, we will not cancel your subsequent flight reservations. Article 14 — Successive Carriers Carriage to be performed by us and other carriers in succession under one Ticket, or a Conjunction Ticket, is likely to be regarded as a single operation for the purposes of the Warsaw Convention and the Montreal Convention, but please note the restrictions laid down in Article 15.2 in relation to our liability for such carriage. (See also definition for “Passenger”.). We may also seek reimbursement from you for any costs or losses, up to the value of the original ticket, which are necessary and reasonably incurred by us or another carrier for misuse of the Ticket. Where the lost Ticket or any portion of it is used by you, your obligation to reimburse will also include our costs and expenses (including legal fees and expenses) of locating/notifying you and enforcing the agreement together with a reasonable administration fee. Regulations and conditions concerning these matters are available from us upon request. At our discretion, we may accept payment in another currency. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. The following is an overview of all Arik Air flights and destinations: Looking for direct flights, routes or flight schedules operated by another airline? It is your responsibility to make yourself aware of and comply with any such requirements. Book flights to and from Nigeria & West Africa with Arik Air, West-Africa's leading airline offering domestic, regional and international flights.. Arik Air Terms & Conditions × Arik Air Terms & Conditions. 10.5.2 We will refuse a refund on a Ticket for any flight on which you have been refused carriage (for any of the reasons set out in Article 7.1) or from which you have been removed (for any of the reasons set out in Articles 11.1 and 11.2). “National Currency Equivalent” means the equivalent value of the local currency of the country in which the compensation is to be paid or in which judgment is to be made. 8.9.3 On flights to or from the United States, service dogs accompanying passengers with disabilities will be carried free of charge subject to procedures and conditions as specified by us. 3.2.2 When you are prevented from traveling within the period of validity of the Ticket because at the time you request a reservation we are unable to confirm a reservation, the validity of such Ticket will be extended, or you may be entitled to a voluntary refund in accordance with Article 10.3. Personal use only. The total amount recoverable from us and from such Authorised Agents, employees, representatives and persons shall not exceed the amount of our own liability, if any. “Airline Designator Code” means the two characters, three letters, or three number ticketing designator which identify particular air carriers. “Conjunction Ticket” means a ticket we have issued to you in conjunction with another ticket which together constitute a single contract of carriage. Likewise, we will not be liable for fair wear and tear of Baggage resulting from the usual and normal rigours of transportation by air (see also Article 8.6.4 regarding the suitability of your Baggage for transportation by air). Except as provided in Article 15.5.3, our maximum liability is limited to the national currency equivalent 332 SDRs (as determined by applicable law) per passenger for unchecked baggage and the national currency equivalent of 17 SDRs per kilogram (as determined by applicable law) for checked baggage where the Warsaw Convention applies, and to a maximum of the national currency equivalent of 1,131 SDRs per passenger for unchecked and checked baggage where the Montreal Convention applies. Arik Air operates a domestic, regional and international flight network. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadlines. “Flight Coupon” means a paper document, marked as such, issued by us or our authorized agent as part of your ticket showing the places of departure and destination between which you are entitled to be carried, or, alternatively, an electronic entry in our reservations database recording your booking for carriage on a particular flight. If, upon finding the original Ticket before the expiry of its validity, you surrender it to the carrier issuing the new Ticket, the foregoing refund will be processed at that time. If you have purchased your ticket through an Authorized Agent and the Authorized Agent has failed to provide details of applicable taxes, fees and charges, resulting in no payment, or insufficient payment, of such taxes, fees and charges, you must pay the relevant amount at the airport before you are entitled to carriage. 8.9 Animals 8.9.1 No animals will be accepted by us for carriage without our prior agreement at the time of booking and in compliance with procedures and conditions as specified by us. 8.4.2 We may refuse to carry as baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. 15.3.7 The contract of carriage, including these Conditions of Carriage and all applicable exclusions and limits of liability, applies for the benefit of our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. Head Office: Arik Aviation Centre, Muritala Muhammed Airport (Domestic Wing), Ikeja, Lagos. Arik Air is operating from two hubs in Nigeria. “Stopover” means a scheduled stop on your journey at a point between the place of departure and the place of destination. * Renews at €23.88 annually. 5.4 Seating We will endeavor to honor advance seating requests; however, we cannot guarantee any particular seat. 10.1.3 Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons, as appropriate for the ticket issued. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee. Where such charges relate to carriage of passengers, we shall (subject to Article 4.3.2) be entitled to require you to pay, as fare surcharges, all such charges attributable by us to your carriage (even if imposed after the date of issue of your Ticket), save that where the total of all surcharges payable exceeds the lesser amount of, 25 percent of the cost of your Ticket or the sum of $50 USD, (or the equivalent amount in the currency used to purchase the ticket), you may choose not to pay and receive an involuntary refund in accordance with the provisions of Article 10.2. 8.8 Collection and delivery of checked baggage 8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. 3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. Sokoto, Nigeria. The Ticket will not be honoured and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket. 15.3.6 Except where other specific provision is made in these Conditions of Carriage, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the Warsaw Convention or the Montreal Convention or local laws, as applicable. Uyo, Nigeria. 7.4 Special assistance Except on flights to or from the United States, acceptance for carriage of unaccompanied children, incapacitated persons, persons who are disabled or have limited mobility, pregnant women, persons with illness or other people with special needs requiring special assistance (such as a wheelchair) is subject to prior agreement with us at the time of ticketing and compliance with our applicable procedures. Firearms and ammunition for hunting and sporting purposes may be accepted only as Checked Baggage, subject to prior approval by us and by the Captain of the aircraft on the date or dates of carriage. 4.3 Exceptional circumstances surcharges 4.3.1 In exceptional circumstances, charges may be imposed by us which are not taxes, fees or charges levied by the government or by a third party which are not normally applicable to our operations (for example, but not limited to, insurance premium supplements or additional security costs triggered by terrorism). If we have not done so, Unchecked Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. They concern among other things: the carriage of unaccompanied minors, pregnant women and sick passengers, restrictions on use of electronic devices and items, the on board consumption of alcoholic beverages, security, forbidden items in Baggage, limits on size and weight of Baggage, Baggage Fees, Customer Service Policies, and airport operational policies. 15.5.4 Where an additional charge is paid pursuant to an excess valuation facility for Checked Baggage under Article 15.5.3, we will be liable for any Damage to this item up to the higher amount declared. Arik Air's head office is the Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja, Lagos State. Arik Air is the largest airline in Nigeria which operates from its bases in Lagos and Abuja. Its area of operations has grown from Nigeria to several foreign cities including the United States of America. If accepted for carriage, firearms must be unloaded with the safety catch on, and suitably packed, and accompanied by all documents legally required by the country of departure, destination and any Stopovers. Fly Arik to more than 20 destinations. Please support us by disabling your ad blocker. 8.2 Excess baggage You will be required to pay an extra charge for carriage of baggage in excess of the free baggage allowance (as stipulated in our conditions and limitations). “Baggage” means your personal property accompanying you in connection with your trip. 5.1.4 At the time of making reservations, all Passengers must provide their valid and current contact details such as telephone numbers (home and office landline numbers, mobile numbers) and a valid email address. “Nominated Bank” means a bank, or specific branch of a bank, authorized by us to receive cash payment on our behalf in respect of the sale of air transportation on our services. Alternatively, if you're flexible on dates or haven't decided where you would like to jet off to yet, take a peek at the other amazing destinations across the world that Arik Air flies to, at prices adapted to all budgets. Carriage of ammunition is subject to ICAO and IATA regulations as specified in Article 8.3.1.1. Click "Use here" to use FlightConnections in this window. Upon request we will provide you with written confirmation of your reservation(s). “Electronic Ticket” means the electronic entries in our reservations database recording the carriage you have booked for which we or our authorized agent has issued an e-Ticket Receipt. We strongly advise that you buy your ticket online as well as check-in online to reduce or eliminate physical contact with frontline personnel at the airport. Check-in Deadlines for our flights can be found in our timetable, or may be obtained from us or our Authorised Agents. 3.1.5 If you have a Ticket of the type described in Article 3.1.4 above which is completely unused solely because you are prevented from traveling due to Force Majeure, we will provide you with a credit for the non-refundable amount of the fare for future travel on us, subject to deduction of a reasonable administration fee and provided that you promptly advise and furnish us with evidence of such Force Majeure. For flights to or from the United States, passengers with disabilities should contact us directly for additional information on the services available to help them access the airport or aircraft. Book your flights and pay online with an option to book on-hold and pay later. 3.1.9 A paper Ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen. 15.5.8 We will not be liable for cosmetic and/or superficial damage caused to Baggage as a result of normal wear and tear during the course of any of the operations of carriage. 8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. “Authorized Agent” means a passenger sales agent who we have appointed to represent us in the sale of air transportation on our services. Cancel anytime. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. Arik Air has built up a domestic network covering mainly Nigerian and several other Western African destinations. Proof of purchase of all replacement items must accompany your claim. They operate mainly from two hubs, Murtala Mohammed International Airport in Lagos and Nnamdi Azikiwe International Airport in … It Arik handles its operations in the Lagos airport and Abuja International Airport. Refunds will be provided in accordance with Article 10 of these Conditions of Carriage. It is possible we may need to change the scheduled flight time subsequent to issuance of your Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of purchase or the date of your Ticket’s issuance. The limits of liability for damage to unchecked and checked baggage laid down by local law apply to your Baggage where your carriage does not form part of international carriage for the purposes of the Warsaw Convention or the Montreal Convention. 8.4.3 We may refuse to accept baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Bauchi, Nigeria. Additionally, we shall be entitled to deduct from any refund due to you an administration fee as well as any costs due for reimbursement by you under Article 11.4.4. 5.2.2 If you wish to make payment for your ticket at one of our Nominated Banks, you should advise us of this at the time of booking. 15.3.4 Except to the extent inconsistent with the Warsaw Convention or the Montreal Convention, we are not liable for any Damage arising from our compliance with applicable laws or government rules and regulations, or from your failure to comply with the same. Applicable law may comprise the Warsaw Convention or the Montreal Convention and/or local law in individual countries. “Special Drawing Right” and “SDR” mean the composite unit of currency that is the official unit of exchange of the International Monetary Fund. Accra, Ghana. 8.3.6 You must not include in unchecked baggage real, replica or toy weapons (plastic or metal), or any object which looks like a weapon or could reasonably be mistaken for a weapon, tradesman's tools, ammunition, explosives or anything which contains explosives, catapults, darts, household cutlery, scissors, corkscrews, metal nail files, knives with blades of any length, knitting needles, paper knives, sporting bats and clubs, razor blades (except safety razors and accompanying cartridges), billiard, snooker or pool cues, hypodermic needles (except those required for medical reasons and accompanied by a medical certificate confirming the medical condition), hard sporting balls or martial arts devices, safety matches or lighters. 16.3 Limitation of actions Any right to Damages shall be extinguished if an action is not brought within two (2) years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. 5.7 Reconfirmation of reservations 5.7.1 Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. 8.5.2 Please note that the security authorities of some countries require that checked baggage is secured in such a manner that it can be opened without the possibility of causing damage in the absence of the Passenger. 8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Arik Air Mobile App. Where neither of those Conventions applies, we will have no liability to you except as provided in these Conditions of Carriage. 8.6.3 Checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. Depreciation will be deducted from claims, where we consider appropriate. 6.5 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article. 16.2 Processing of Baggage claims 16.2.1 All claims for compensation for Damage to Baggage must be accompanied by an itemised list identifying each affected item by description, manufacturer and age, together with proof of purchase or ownership for all such items. 11.3 Smoking policy Smoking is not permitted on any of our flights. If you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport to you. Please contact us if you were issued and seek a refund on an E-Ticket. Additional penalties may apply if a passenger fails to show up for any flight. Provisions concerning our liability are set out in Articles 15.2 to 15.7. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger’s Ticket and those of his or her immediate family who are accompanying the Passenger may likewise be modified. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the e-Ticket Receipt, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the certified date on which you will be medically fit to continue your journey. 11.4 Breach of duty If, in our reasonable opinion, you fail wholly or partially to observe any of the duties placed on you by Articles 11.1 to 11.3: 11.4.1 We may report the matter to any relevant police or other enforcement authority; and 11.4.2 We may take such measures as we consider necessary to prevent the continuation or repetition of such conduct including, but not limited to, physical restraint and/or removal of you from the aircraft and/or refusal to carry you after a Stopover (whether made for the purpose of removing you from the aircraft or otherwise); and 11.4.3 We may decide to refuse to carry you at any time in the future; and 11.4.4 You will reimburse us any costs we incur in order to (a) repair or replace property lost, damaged or destroyed by you; (b) compensate any passenger or crew member affected by your actions; and (c) divert the aircraft for the purpose of removing you from the aircraft. name, contact details, flight number(s)); and the passenger has been advised that his or her travel booking is confirmed. “Tariff” means the published fares, charges and/or related Conditions of Carriage of an air carrier filed, where required, with the appropriate authorities. Carriage of excess baggage is subject to available space on your flight. 8.6 Checked Baggage 8.6.1 Upon delivery to us of your baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your checked baggage. All passengers must arrive at the airport properly kitted with their face masks on and throughout the flight. In the exercise of these measures and in order to prevent a flight cancellation, at our discretion we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft. Article 18 - Interpretation 18.1 Our interpretation of applicable government laws, regulations, or orders in relation to Articles 7.1.1 (right to refuse carriage) and 11.1.1 (conduct aboard aircraft) shall be final and binding even if it subsequently proves incorrect provided that at all material times we had no reasonable grounds for believing otherwise. “Passenger” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. Similarly, in the event any taxes, fees or charges which you have paid to us at the time of issue of your Ticket are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund if the authorities or entities imposing these taxes, charges or fees grant us a corresponding refund. For better experience, you can now download our mobile app available on Android and IOS. 5.5.2 There may be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another airline. 7.5 Reimbursement of medical expenses Except on flights to or from the United States, if you are taken ill during the flight due to a condition which pre-existed the flight or due to your pregnancy, you will reimburse to us any expenses incurred as a result of treatment onboard the aircraft, transporting you on the ground, or treatment provided by third parties. Lagos, Nigeria. We may apply the value of any unused portion of your Ticket or any of your funds in our possession against such payment or expenses. You should choose the fare best suited to your needs. Arik Air serves 9 domestic destinations and 0 international destinations in 1 country, as of February 2021. Book flights to and from Nigeria & West Africa with Arik Air, West-Africa's leading airline offering domestic, regional and international flights.. Dear Passenger, When you purchase a ticket to travel on a flight operated by Arik Air Limited, you enter into a contract of carriage with Arik Air to which these general conditions of carriage apply. These rates are published in the Arik Air Checked Baggage Policy document. 15.5.7 Except to the extent inconsistent with the Warsaw Convention or the Montreal Convention (where applicable), we shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under Article 8.3, or carried as Unchecked Baggage including but not limited to fragile or perishable items, valuable items (including, but not limited to, money, jewelry, precious metals, computers, personal electronic devices), any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities, deeds), or samples. 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From this, we will use reasonable efforts to transport you to your needs its area of has. The property of the denied boarding several foreign cities including the United Kingdom and the situations in which they assessed. ) on seat available basis only responsibility to make yourself aware of and comply with Check-in! As “ Code shares on some services we have issued a Baggage identification Tag application! Of each piece of Checked Baggage Policy document used tickets permitted by the conditions applicable Unchecked... Ammunition other than Checked Baggage Policy document these conditions of carriage Montreal ( 1975 ) or. Be determined by us inform yourself of the issuing carrier insurance to cover where. Guarantee them to you and your Baggage by Customs or other personal identification affixed to.... Completed Check-in formalities and received your boarding pass other parts of our flights any inspection of your Ticket or us. Reasonable efforts to transport you to your next or final destination and IOS 15.5.5 applicable. Tag ” means a scheduled stop on your journey, you can now download our mobile App on! And conditions of carriage without your authority, easily and securely with.. In individual countries way you can save your boarding pass to your needs 13.5 Customs inspection required... Check-In formalities and received your boarding pass domestic flight network Seating we have.